Refund policy

We want you to be happy with your Momo & Luna purchase. If something isn’t quite right, you may request a return within 30 days of receiving your order.

Returns

To start a return, please contact our customer service team for return instructions.

You can reach us at:

hi [at] momoandluna [dot] com

Please include your full name and order number so we can locate your purchase quickly.

Please do not send your order back without contacting us first, as the correct return instructions and return location may vary.

Unless your item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Include your order number and, where possible, photos showing the issue. Our customer service team will review the situation and help make it right.

Items That Cannot Be Returned

Digital products and other electronically delivered products are generally non-returnable and non-refundable once delivered, as they cannot physically be returned.

If you experience a problem accessing a digital product, please contact our customer service team and we’ll be happy to help.

Refunds

Once we receive and inspect your return, we’ll notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for us to process an approved refund.

Your bank, credit card company, or payment provider may require additional time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you still haven’t received it, please contact us at:

hi [at] momoandluna [dot] com

Questions?

If you have any questions about a return or refund, our customer service team is happy to help.

hi [at] momoandluna [dot] com

Thank you for choosing Momo & Luna. ❤️